FAQ
Do you offer free shipping?
Yes, we offer free shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.
Can I return an item if I don't like it?
Absolutely! You can return your order within 30 days of receiving it. Items must be unused, undamaged and in their original packaging. If your item arrived broken, damaged or wrong, the return is free. We also accept exchanges, and refunds are sent within 7 business days after we receive your return. Simply reach out to us through our Contact Page or email us directly at info@lapevie.com, and we'll guide you through the return process.
How can I track my order?
Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.
What payment methods do you accept?
You can shop safely and securely with the following payment methods:
- Credit Cards (Visa & Mastercard)
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.
How long does shipping take?
Orders are processed within 1-2 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
Can I change or cancel my order?
Yes, within 1 hour after placing your order. Just email us right away with your order number and we'll take care of it.
How can I contact you if I have questions?
Our customer support team is always happy to help. You can reach us through the Contact Page or by email at info@lapevie.com. We usually reply within 24 hours.