Shipping Policy
Last updated: October 17, 2026
Who we are
Lonne Holdings ("we", "us" or "our") runs the website lapevie.com ("Lapevie"). We want shipping to be simple and clear, so below you find everything about how we ship your order.
Shipping overview
- Shipping cost: Free on all orders
- Ships to: the United States of America (USA)
- Processing time: 1-2 business days (Monday to Friday)
- Delivery time: 5-9 business days (Monday to Friday)
Order processing time
Orders are processed within 1-2 business days, Monday to Friday. Orders are not processed on weekends or public holidays.
Delivery time
After processing, orders usually arrive within 5-9 business days, Monday to Friday.
Order emails and tracking
After you order, you get an order confirmation email with your order number. When your order ships, you get a shipping email with your tracking number. You can also check your order on our Track your order page. We use trusted shipping partners for all orders.
Lost or damaged items
Damaged orders: contact us with your order number and a photo. We send a free replacement or a full refund.
Lost orders: if your package has not arrived within the delivery time above, contact us right away.
Address changes and wrong addresses
We can change the delivery address within 1 hour after you order, as long as it has not shipped. Please check your address at checkout; if an order must be sent again because of a wrong address, the customer pays the extra shipping. Email info@lapevie.com with your order number and the correct address.
Order cancellations
You can cancel your order within 1 hour after you place it by contacting customer service. After that, follow our Refund Policy once it arrives.
Contact us
Email: info@lapevie.com
Customer service: Monday to Friday between 9:00 am and 5:00 pm (EST)
Contact form: lapevie.com/pages/contact
Business details
Website name: lapevie.com
Company name: Lonne Holdings
Address: 2031 Schodde Ave, Burley, ID 83318, USA